Design & Samples

### Design & Samples FAQ

1. **Is the design provided by the customer, or can a designer assist with it?**

   Customers can provide their own designs, or we can assist with the design process based on the customer's requirements. Our professional design team will offer personalized design solutions according to your needs.

2. **Can I request a sample for the customized product?**

   Yes, we can provide a sample of the customized product for your approval. The sample helps you confirm the design and materials to ensure the customized product meets your expectations.

3. **Are samples charged, and can they be refunded?**

   Samples typically incur a charge, which varies based on the product type and complexity. The sample fee can be partially credited towards your bulk order if you proceed with it. However, if the bulk order is not confirmed, the sample fee is generally non-refundable.

4. **Can I make changes to the design of the customized product?**

   You can make changes to the design during the process. We will provide revised versions for your approval until the design meets your requirements.

5. **What is the delivery time for samples?**

   The delivery time for samples is usually 7-10 business days, depending on the product complexity and customization requirements.

This FAQ provides detailed information about design assistance, sample requests and charges, as well as delivery times and modification options.