Customization Process

1. **What happens during the consultation process?**

   During the consultation, we will discuss your specific product requirements in detail, such as type, size, materials, colors, and other customization preferences. Our team will provide expert advice to help refine the design and ensure it meets your needs.

2. **How is the design confirmed and how is pricing determined?**

   After understanding your requirements, we will provide initial design drafts for your approval. Once the design is finalized, we will provide a detailed quotation based on the complexity, customization options, and quantity of the product. Any design modifications will be reflected in the final price.

3. **Can I request a sample before production?**

   Yes, we can create a sample based on the confirmed design for your review. This allows you to confirm the design, materials, and overall quality before proceeding with full production.

4. **How do I confirm the sample?**

   After receiving the sample, you can evaluate it and suggest any changes. If the sample meets your expectations, we will proceed with full production. If adjustments are needed, we will revise the sample until it matches your requirements.

5. **What is the payment process?**

   After confirming the sample, we will sign a contract outlining the terms of the order. A deposit is required to begin production, with the remaining balance due upon completion. We offer flexible payment methods for your convenience.

6. **What happens during the product production phase?**

   Once the deposit is received, production of your customized products begins. During production, we provide regular updates on the progress to ensure everything is on track.

7. **How is the quality of customized products ensured?**

   Before shipment, all products undergo a strict quality inspection process, including checks on functionality, appearance, and material quality. Only products that meet our standards are approved for delivery.

8. **How are customized products delivered?**

   After quality approval, the products are carefully packaged and shipped through reliable logistics partners to ensure safe and timely delivery. You will receive tracking information to monitor the status of your shipment.

9. **Is there after-sales support?**

   Yes, we provide comprehensive after-sales service. If you encounter any issues after receiving the products, our customer service team will assist you with troubleshooting, returns, exchanges, or repairs, depending on the situation.

This FAQ provides a clear and concise overview of the entire customization process, ensuring transparency and smooth communication throughout.